FAQ FCL Vehicle Care
What are my responsibilities for the repair and maintenance of my Mercedes-Benz?
What is considered excess wear and use?
What happens in case of inadequate or substandard repairs?
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What are my responsibilities for the repair and maintenance of my Mercedes-Benz?
The terms of your First Class Lease require you to have your vehicle serviced as recommended by the manufacturer and have all necessary repairs made. Refer to your Owner's Manual for specific maintenance policies and schedules.
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What is considered excess wear and use?
The standard for excess wear and use is set forth in your lease. Mercedes-Benz Financial Services unique Three-Point Inspection process helps you understand how many of the important components of excess wear and use are assessed to determine the condition of your vehicle. The Three-Point Inspection is:
  1. The Credit Card Test: Generally, if exterior and interior damage cannot be seen when placing a credit card over it, then it "passes the test" and you will not be charged.*
  2. Windshield, Lights, Wheels and Tires: A quick visual check of these areas can also help take the guesswork out of the damage assessment process.
  3. Missing Items: Check for the original equipment and verify that scheduled maintenance is up to date.
* The Credit Card Test does not apply to windshields, lights, wheels, tires, exterior cracks, gouges, collective damage or holes in the sheet metal or frame, or other major damage outside of ordinary wear and use.

Your 90 day to maturity package contains complete guidelines for chargeable damage.

Contact your Mercedes-Benz dealer to schedule an optional Vehicle Condition Review to prepare for your lease-end inspection.

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What happens in case of inadequate or substandard repairs?
You could be billed for repairs that don't meet the standards of the manufacturer. The best way to avoid this is to have your vehicle serviced by an authorized Mercedes-Benz Dealer. To find the one nearest you, call 1.800.FOR MERCEDES (1.800.367.6372) or visit MBUSA.com. Please refer to your First Class Lease agreement for specific details.
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