Payment Info
What should I do if I don't receive my first monthly billing statement?
How do I advise Mercedes-Benz Financial Services if my banking information changes?
May I change the monthly due date on my account?
May I stop making automatic payments at any time?
Return to FAQs Home
Whether you are a First Class Lease ® or First Class Financing ® customer, we provide you with payment and statement delivery options that meet your individual needs. Our quick reference chart below includes a comparison of our payment options.
Auto Pay -
The most convenient way for making your payments through automatic monthly bank account deductions.* Enroll at your dealership, online at, or by calling our Client Care Center at 800.654.6222.

Online Pay -
Log in to your account at and make your payments online - it's simple. You can select the date on which you would like your payment to be processed including setting up recurring monthly payments.

iPhone®, iPad®, and iPod touch ®-
Download our app, My MBFS or visit to make your payment from your iPhone, iPad, or iPod touch.

Phone Pay -
Pay by phone with checking or savings account, debit or credit card.**

Other Mobile Devices -
To make a payment from other mobile phones or devices that are not on the iOS platform, visit

In Vehicle -
Make a payment from the comfort of your vehicle by using the My MBFS app available through COMAND and mbrace2.†

Paper Pay -
The method of payment through traditional mail. If you do not choose one of the electronic payment methods, you will automatically be sent a monthly billing statement through traditional mail.

Statement Delivery Options -
Enjoy the convenience of electronic statements using our eBill statement delivery option. For details, log in to your account at If you do not select the electronic statement delivery option, your monthly statement will be sent to you through traditional mail. And if you choose Auto Pay, you will not receive monthly statements.

* Late fees may apply due to insufficient funds.
** A processing fee may apply depending on your state law
† Mercedes-Benz Apps, which includes the My MBFS app, is an available option with a service subscription to mbrace on 2013 and newer, COMAND-equipped vehicles, excluding the 2013 S-Class and 2013 and 2014 CL-Class vehicles. Call (866) 990-9007 for more information. Mbrace and mbrace2 are registered trademarks of Mercedes-Benz USA, LLC.
iPhone, iPad, and iPod touch are registered trademarks of Apple, Inc.
What should I do if I don't receive my first monthly billing statement?
You may have received a first payment envelope from your dealer at time of delivery, along with a copy of your contract and other paperwork. If you did not, click here to download the First Payment Vehicle Form. Please print out this form and fill in all the required information. The completed form should be mailed to the following address:

Mercedes-Benz Financial Services
ATTN: Lockbox Department
36455 Corporate Drive
Farmington Hills, MI 48331

Please note: this form should be used only for first payments and all subsequent payments should be made according to the information furnished on your monthly invoice.
How do I advise Mercedes-Benz Financial Services if my banking information changes?
Send a written request, along with a voided check reflecting the new bank information to our national Client Service Center, P.O. Box 685, Roanoke, TX 76262-0685. Or fax both items to 800.283.9632.
May I change the monthly due date on my account?
Sure. Just sign and return a modification agreement along with the appropriate fee. Call our Client Service Center at 1.800.654.6222 for details and the fee amount.
May I stop making automatic payments at any time?
Of course. You may login to your account on and cancel Auto Pay, e-mail your cancelation request to, send a written notice to Mercedes-Benz Financial Services, or call our national Client Service Center at 1.800.654.6222. The change will take effect within 3 business days of receiving your request. To be sure funds are not debited in error, please request cancellation of Auto Pay at least 10 days prior to paying off or trading in your vehicle.
Our Company Contact Us FAQs Credit Card Owners Online Locate a Dealer MBFS Mobile Insurance
©2011 Mercedes-Benz Financial Services USA LLC. All rights reserved. NMLS #2546 Font AA Terms of Use and Privacy Sitemap


This site you are transferring to is not hosted
by Mercedes-Benz Financial Services.
Please review its policies on Privacy and Terms of Use.
This site will load in a new window. If it fails to load, your pop-up blocker may be activated. You may need to click to accept this pop-up.