Telephone Product Support *

Man's Best Friend offers no-charge product support via voice telephone. This is a costly service for us to offer, and we ask and expect you to utilize this manual, the Internet site and other resources prior to tying up a person with a telephone support request. This is important, since we will be unable to keep this service free if it is not responsibly used.

Please do not call until you have all of the information that we need already in hand (see “Error! Reference source not found.”). This will make it possible for our support representative to give you assistance.

The USA number for product support is:

888-820-0691

The support number outside the USA is:

815-806-2130

Press 2 for support.

Support hours are Eastern time, 9AM-5PM, Monday-Friday. If you get a voice mail, please leave a detailed message. You will receive a call back as soon as possible. Please be courteous and polite. You may be frustrated, but the support representative is not responsible for that. Our representatives are instructed to decline support in the presence of boorish conduct, threats and the like.

* NOTE: We reserve the right to assess a fee for product support or to terminate it altogether. The sale of any product does not include any product support, which is offered solely as an accommodation. No sale is contingent upon any level of product support. See the license agreement (Error! Reference source not found.).