Information to have ready for Technical Support

When you call or post a message to Man’s Best Friend Software, please have the following information immediately available:

Your Control number, from the invoice and/or registration sheet;

The number (if any) and the full text of any message you’ve received Important! Include the full text of any message you receive! These messages contain vital information we need to solve problems!;

Exactly what you did to receive this message;

What happened if you followed the steps outlined in the manual (if there were steps) to correct the problem?

This will greatly help us to quickly identify and resolve your problems.