Whatever your needs, we're here for you. Our Client Care Center can be reached by email, phone, fax or traditional mail. We want to respond to your questions and concerns as quickly as possible. For your convenience, we've developed a list of the most frequently asked questions in our FAQs section. Questions about your vehicle can be directed to your dealer or Mercedes-Benz USA via their web site at MBUSA.com.
EMAIL US
We're pleased to offer our account holders an added measure of convenience. Feel free to email us any questions regarding your account by clicking here to begin the Secure Email process.
Non-Account holders, please click here to Email Us your questions or comments.
CALL US / FAX US
AREA
HOURS
PHONE
FAX
Customer Service
Monday - Friday:
9 a.m. - 9 p.m. Eastern
Saturday:
9 a.m. - 6 p.m. Eastern
800-654-6222
877-267-6745
Automated Account Information and Payoff Quote Line
24 Hours
800-654-6222
Lease Maturity Department
Monday - Friday:
9 a.m. - 8 p.m. Eastern
800-873-5471
800-269-1198
Past Due Payments
Monday - Thursday:
8 a.m. - 10 p.m. Eastern
Friday:
8 a.m. - 5 p.m. Eastern
Saturday:
8 a.m. - 3 p.m. Eastern
800-984-4455
877-887-8608
WRITE US
Mercedes-Benz Financial Services
P.O. Box 685
Roanoke, TX 76262
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